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Warranty & returns

Our promise to you — quality and peace of mind.

1. Warranty terms

The warranty period is stated on each product page and runs from the date of purchase. Where a product page states no warranty, we give none on that product.

The warranty covers manufacturing and material defects. The warranty does not cover:

  • Wear from normal use
  • Mechanical damage (impacts, scratches)
  • Improper use or maintenance
  • Unauthorised modifications to the product
  • Damage caused by water, fire or theft

2. Returns and exchanges

Under Estonian law, consumers have the right to return goods within 14 days of receipt, provided:

  • The item is in its original packaging and unused
  • Proof of purchase is included (invoice or order confirmation)
  • The item is not customised (made to order)

On return, we refund the purchase amount within 3–5 business days to the same bank account used for the payment.

3. Submitting a warranty claim

To submit a warranty claim:

  1. Contact us by email at [email protected]
  2. Include a description of the problem and a photo of the defect
  3. Attach your proof of purchase (invoice number or order ID)
  4. Our team will respond within 1 business day

For a valid warranty claim we offer repair, replacement or a refund — your choice.

4. Contact

For any questions, please reach us:

✉️ [email protected]

📧 [email protected]