Garantie et retours
Notre promesse — qualité et tranquillité d’esprit.
1. Conditions de garantie
The warranty period is stated on each product page and runs from the date of purchase. Where a product page states no warranty, we give none on that product.
The warranty covers manufacturing and material defects. The warranty does not cover:
- Wear from normal use
- Mechanical damage (impacts, scratches)
- Improper use or maintenance
- Unauthorised modifications to the product
- Damage caused by water, fire or theft
2. Retours et échanges
Under Estonian law, consumers have the right to return goods within 14 days of receipt, provided:
- The item is in its original packaging and unused
- Proof of purchase is included (invoice or order confirmation)
- The item is not customised (made to order)
On return, we refund the purchase amount within 3–5 business days to the same bank account used for the payment.
3. Déposer une réclamation
To submit a warranty claim:
- Contact us by email at [email protected]
- Include a description of the problem and a photo of the defect
- Attach your proof of purchase (invoice number or order ID)
- Our team will respond within 1 business day
For a valid warranty claim we offer repair, replacement or a refund — your choice.
4. Contact
For any questions, please reach us: